Shipping & Delivery

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Written by Christopher Jones | 21 August 2009

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Delivery and shipping terms;


At present hmsupplies.com are sending ordered items to UK addresses ONLY, any orders required outside of the UK please telephone our HEAD OFFICE CAMBERLEY 01276 61550 / 20550, the head office should also be contacted for all B.F.P.O orders outside of the UK.

The shopping basket contains the products that you are going to purchase, upon successful payment transaction HM Supplies Ltd will dispatch your items to the credit card holders address (or verified Paypal account address). *In most cases Parcel Force will be used as our primary couriers, orders received before 3pm are usually shipped on the day the order is received (orders received after 3pm Friday will be dispatched on the following Monday).
We only have one online method of delivery and that is through Parcel Force which will require someone to sign for and collect at the credit card holders address. All first time orders will be shipped to the credit card holders address only, future orders can be shipped to a different address but only if the first initial order to the card holders address was successful - this is an anti fraud security process to protect both supplier and customer.

Export and deliveries outside UK

At present this website is only setup for deliveries within the U.K and British Isles. We can ship to virtually any country (especially for B.F.PO orders) and will consider each order based on factors set out by our anti fraud scoring system. If you require an order shipped to countries outside of the UK the order will need to be placed through our head office, you can enquire at enquiries @ hmsupplies.com (without the spaces) or telephone our order hotline 01276 682904
As with all our transactions the overseas orders are subject to strict anti fraud testing.

Delivery arrangements

Please see above for delivery details but arrangements need to be made for someone to collect the goods at the given address (in most cases the card holders address). When an order is completed successfully and the transaction has been processed our dispatch department will send you an email verifying that the order is being shipped within 3-5 working days, normally next day *. Parcel Force will require a signature from you to accept receipt of the items so ensure someone is there to collect the parcel on the day of delivery.

Due to circumstances beyond our control we have changed our delivery policy. As from today (July 21st 2008) we are no longer able to deliver to any address other than the card holders address except in certain circumstances

* The cardholder specifies a B.F.P.O address
* The cardholder specifies a recognised Military establishment address
* The card holder has prior arrangements with HM Supplies Ltd (please use our contact form to send a request for delivery change click here )



All dispatched items are subject to our antifraud tests and the first order will always be dispatched to the Credit Card account holder's address.

For B.F.P.O orders outside of the UK please contact our head office or e-mail info @ hmsupplies.com (without the spaces) for further information.

All orders will require a signature from Parcel force on the day of delivery.